How do I manage my subscription?
  • 16 Mar 2023
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How do I manage my subscription?

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Article summary

How do I manage my subscription?

Start by clicking the button in the top right corner of Pattern Finder.
Account Management 100 × 100 px.png

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Once on Accounts, you should see the screen pictured below.

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To update your Account Email
On the home screen, simply update the "Email" field and click "Save Profile". This will update your login user name, which is your email.

To update your Payment Method
Click the "Subscriptions" link where you can see your active subscription, update payment details, and view your previous invoices.

If you signed up for Pattern Finder using your PayPal account, you must update your payment details in PayPal. CML does not have access to your PayPal account and cannot change your billing method for you.

If you signed up for Pattern Finder via Secure Credit Card, Apple Pay, or Google Pay, you can manage your payment method under the "Subscriptions" tab.

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Simply click the "Update" link on the right hand side and you will be able to update your credit card information. Once you have entered your details, click "Submit."

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Can I Temporarily Suspend My Account?
Due to our life-time price guarantee, CML does not allow users to pause an active subscription.

This allows us to continue adding the community's most requested features to Pattern Finder without raising subscription costs for current members.

Note to PayPal Users – Although PayPal's payment system does allow you to temporarily suspend payments, please note that this is not in accordance with CML's subscription policy. We monitor subscription suspensions on PayPal, and if an account has missed more than one recurring payment, your account will automatically be cancelled and all promotions and discounts will be discontinued.

To Cancel Your Account
We'd hate to see you go, but, if you choose to cancel your account, on the accounts tab, click "subscriptions" and then click the "cancel" button on the right.

If you should decide to cancel,

please remember that once a subscription becomes inactive due to cancellation or payment failure, all discounts or promotions end. If you re-subscribe at a later date you will be subject to the current retail rate of Pattern Finder. Additionally, all Alerts, Watchlists, Saved Screens and all other user data will be permanently deleted. You will also lose access to Pattern Finder Webinars, Community Access, and other features.

If there's anything we can be doing better, please let us know at support@cmlviz.com.


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